Frequently Asked Questions
General Questions
1. What is Nutrishades Delights?
Nutrishades Delights is a trusted brand offering premium dry fruits and flavored nuts like makhana, cashews, almonds, and more—crafted for freshness, taste, and trust.
2. Are your products fresh and natural?
Yes. We handpick high-quality dry fruits and ensure safe packaging so you get the best freshness in every pack.
3. Do you offer wholesale or bulk orders?
Yes, we accept bulk and wholesale orders. Please contact us at care@nutrishades.com or call/WhatsApp +91 9920921209.
4. Do you add preservatives to your products?
No, our flavored nuts and dry fruits are made with natural ingredients and are free from harmful preservatives.
5. Where are you located?
Our registered office and warehouse is in Miraj, Maharashtra, India. We currently ship across India.
Shopping & Delivery
1. How long does it take to process an order?
Orders are usually processed within 1–2 business days.
2. What is the delivery time?
Standard delivery within India takes 5–7 business days after dispatch.
3. Do you provide order tracking?
Yes. Tracking details are shared via email, WhatsApp, and SMS, and can also be checked on our Order Tracking Page.
4. Do you ship internationally?
Currently, we ship only within India.
5. Do you offer free shipping?
Yes, shipping is free on orders above ₹599. For orders below ₹599, standard courier charges apply.
Payments
1. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, wallets, and Cash on Delivery (COD).
2. Is Cash on Delivery (COD) available?
Yes, COD is available on select pin codes with a ₹50 handling fee. COD orders require OTP verification before dispatch.
3. Is my payment information secure?
Absolutely. All payments are processed via Razorpay and Shopify’s secure payment gateways, ensuring full encryption and data safety.
Returns & Refunds
1. What is your return policy?
You may request a return or exchange within 7 days of delivery. An unboxing video is required for all return claims.
2. Who pays for return shipping?
Customers pay a fixed ₹70 return shipping fee. If the product is damaged, defective, or incorrect, return shipping is free.
3. How long does it take to get a refund?
Refunds are processed within 8–15 business days to your original payment method (for prepaid orders) or to your bank account (for COD orders).